The food and beverage industry is rapidly embracing digital technologies to stay competitive, meet changing consumer expectations, and drive operational efficiencies. Experient partners with food and beverage companies to define the right digital strategies, build mobile apps and digital platforms to enhance customer convenience from food delivery services to reservation systems and identify opportunities for operational efficiencies.
The State of Food and Beverage Today
1.47
The QSR industry is experiencing significant growth, with projections indicating an increase from $862.05 billion in 2020 to $1,467.04 billion by 2028.
65
of customers prefer self-ordering kiosks to ordering in person and mobile apps are crucial for online ordering and customer engagement, highlighting the growing importance of digital experience.
50
Nearly half of consumers are taking a wait-and-see stance when it comes to spending, emphasizing the need for strong value propositions.
98
of operators cite higher labor costs as an issue for their restaurant, indicating ongoing workforce challenges.
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