We partner with a major quick-serve restaurant client to build and manage a reliable, secure infrastructure for their successful consumer-facing app, enhancing customer experience, driving new revenue, and increasing loyalty.
Challenge
Our quick-serve restaurant client needed a highly reliable, secure, and scalable infrastructure to be built and managed on an ongoing basis for their industry leading consumer-facing app. The app allows a consumer to order food online and participate in a loyalty program.
Approach
Experient Group partnered with our client to build, manage, and continually enhance the infrastructure and the unified identity management system that supports the consumer-facing mobile ordering app and all digital properties. On an ongoing basis, we develop automation tools and build processes to provide efficiencies that enable other development teams. We ensure a stable environment during peak periods for our client’s customer technology platform, which supports customer identity, mobile ordering, payments, the customer support tool, and their loyalty program.
Value Delivered
The app is one of the most successful in the QSR industry and continues to be a platform that enhances the overall consumer experience, provides a new revenue channel, and increases loyalty.
